Refund policy

In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition.

Return Process. To return an item, please email customer service at info@zaduckyboutique.com to obtain a Return Merchandise Authorization (RMA) number. Please include photos (in jpg format) of the article you will return.  Make sure to capture all sides, we cannot be held liable for damages if damaged in the mail.  You are responsible for packing the product.  After receiving a RMA number, place the item securely in its original packaging, include a copy of the email that contains the RMA and mail your return to the following address:

ZA Ducky, Inc.

Attn: Returns RMA# (INSERT RMA NUMBER)

783 S Tracy Blvd#342

Tracy, CA 95376  

United States  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.  Insurance is also recommended to cover damaged items.  Damaged items will not be replaced or refunded.

Refunds. After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at the customer service email below to arrange a refund or exchange.  Please remember to include all the photos (jpg format) per the instructions at the end of this email.       

Questions. If you have any questions concerning our return policy, please contact us at:

info@zaduckyboutique.com

Information needed for damaged caused by shipper:

https://www.ups.com/ca/en/help-center/sri/claim-document-requirements.page#contentBlock-12

  1. A photo of the damaged item
  2. A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
  3. A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
  4. A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
  5. A close-up photo of the box manufacturer’s certificate (BMC), if available
    • The BMC is a round stamp that details either the bursting strength of the box or the edge crush rating of the box.
    • The BMC is generally found on a bottom flap on the outside of a corrugated cardboard box.
  6. Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.)
  7. Dimensions of the box, including the package height, length, and width

An inability to provide all of the pictures above will result in a denied refund.